Privacy Policy

We have created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when using this web Site (the "Site"). We have created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when using this web Site (the "Site"). When you use the Site, you are consenting to the practices set forth in this Privacy Policy.

  1. Your IP Address

    We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information about you. Your IP address may also used to assist in the detection of fraud and we may pass this information to the police.

  2. Cookies

    A cookie is a small file that is automatically issued to your computer when you enter our Site and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if you have visited the Site before and if you have provided us with some personalised information. Our Site uses cookies to keep track of what you have purchased. We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit our Site, and for other purposes, such as informing you that you may have made multiple bookings for specific events on our Site. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the Site.

  3. Information We Request Directly From You

    Our Site's reservation forms require you to give us personal information (like your name, address and/or email address). If you are reserving equipment for hire, you may be asked to provide financial information (like your account or credit card numbers).

  4. How We Use Contact Information

    • Us

      We may use any address details you supply to us to assist future customers in entering their address details. During this process we will only show information that could be obtained from publically available sources (such as Royal Mail's Postal Address Files). No private information will be disclosed.

    • Our Partners

      We may sometimes refer the supply of equipment to a carefully chosen partner. We refer to these partners from whom we obtain services to sell to you as our "Supply Partners". Your personal information is shared between us and our Supply Partner for the particular hire for which you are purchasing our services in accordance with our contractual relationship with our Supply Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the Site. From time to time, we may contact you by post or by email, with information or offers regarding upcoming events, products or services. If you do not wish to be contacted by us about upcoming events, products or services, please contact us.

    • Third Parties

      We do not release your personal information to any third parties for any reason other than the provision of the requested services.

    • Disclosure in Compliance with Laws

      You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with us, or to protect the rights, property or safety of us, users of the Site or others.

  5. How We Use Financial Information

    Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

  6. Transfer of Personal Information In Event Of Sale Of Us and Our Assets

    In the event that Our business is sold, or we transfer some of our assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of our Business.

  7. How We Use Demographic Information

    We use this information to tailor our Site to the interests of our users. This information will not be shared with advertisers.

  8. Other Sites/Third Party Vendors and their Privacy Policies

    This Site may contain links to other Sites. We are not responsible for the privacy practices or the content of such web Sites or for the privacy policies and practices of other third parties, and so you should be careful to read those Sites' privacy policies independently.

  9. Our Security Precautions

    This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

    PayPal is used to collect payment from our customers. We are not responsible for the privacy or security practices or the content of such web Sites or for the privacy or security policies and practices of other third parties.

  10. Questions

    If you have any questions or concerns about this privacy statement, please contact us.

    Please note that any customer query regarding a current or past booking cannot be dealt with through this link. Please use the online Contact Form.

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