We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information about you. Your IP address may also used to assist in the detection of fraud and we may pass this information to the police.
Our Site's reservation forms require you to give us personal information (like your name, address and/or email address). If you are reserving equipment for hire, you may be asked to provide financial information (like your account or credit card numbers).
We may use any address details you supply to us to assist future customers in entering their address details. During this process we will only show information that could be obtained from publically available sources (such as Royal Mail's Postal Address Files). No private information will be disclosed.
We may sometimes refer the supply of equipment to a carefully chosen partner. We refer to these partners from whom we obtain services to sell to you as our "Supply Partners". Your personal information is shared between us and our Supply Partner for the particular hire for which you are purchasing our services in accordance with our contractual relationship with our Supply Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the Site. From time to time, we may contact you by post or by email, with information or offers regarding upcoming events, products or services. If you do not wish to be contacted by us about upcoming events, products or services, please contact us.
We do not release your personal information to any third parties for any reason other than the provision of the requested services.
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with us, or to protect the rights, property or safety of us, users of the Site or others.
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.
We use this information to tailor our Site to the interests of our users. This information will not be shared with advertisers.
This Site may contain links to other Sites. We are not responsible for the privacy practices or the content of such web Sites or for the privacy policies and practices of other third parties, and so you should be careful to read those Sites' privacy policies independently.
This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
PayPal is used to collect payment from our customers. We are not responsible for the privacy or security practices or the content of such web Sites or for the privacy or security policies and practices of other third parties.
If you have any questions or concerns about this privacy statement, please contact us.
Please note that any customer query regarding a current or past booking cannot be dealt with through this link. Please use the online Contact Form.